Bring it on
Whether you’re looking to join as an experienced Engineer or join our Academy Programme you’ve got the chance to change it up.
Trainee Customer Field Engineer Academy
CityFibre is building a team of Customer Field Engineers, made for anyone, no qualifications required, just the want to make a real difference. We’re looking for people who care about connections so if you thrive in customer-facing roles then the Academy is the place for you! Maybe you’ve worked in hospitality, retail or customer care? By joining our 6-month Academy programme, you can grow an incredible career out of all the skills you’ve been building. You’ll be carrying out activities across our network, working face-to-face with our customers to fix faults and correct errors that may otherwise prevent a successful connection. So if you’re early in your career, or just looking for a change, join the academy and help bring Britain into the data age.
Skills and experience
All you need to bring to this role is the desire to make a positive impact, the curiosity to learn new skills and the ability to thrive in customer-facing roles. The ideal candidate will love working with others and have a knack for problem solving.
Experienced Customer Field Engineers
CityFibre is looking to add experienced Customer Field Engineers to a brand-new team shaping Britain’s digital future. Your communication skills and desire to help people are just as crucial as your experience in the installation and maintenance of fibre networks for residential and business properties. You’ll be carrying out field activities across our network, working face-to-face with our customers to fix faults and correct errors that may otherwise prevent their completion. This role is perfect for anyone looking to take their career to the next level and make a mark in a growing industry.
Skills and experience
- Extensive experience and knowledge of fibre, including network build, FTTx installation, fibre blowing and fibre splicing (2,4,12,24F)
- Strong communication skills with the ability to engage with members of the public and other interested stakeholders
- OTDR / IOLM testing
- NRSWA Units 1-9
- Full clean driving license
- Repair and maintenance of blown fibre tube and PIA network
- Safe digging and reinstatement to industry standards
Elsa Chen, Chief Customer Officer.
“This role is all about connecting the nation to our state-of-the-art fibre optic network, so each household and family can truly live their life in full flow in this digital age! We are building a national team of multiskilled ninjas in the field who are obsessed about doing all we can to get customers connected on the day we promise to. Picture the phone buzzes and you and your team mate jump in the car to save the day with grateful public who see you off with a big smile and applause – that’d be pretty close. We welcome experienced field engineer, but we will also be pleased to take you on without prior experience, if you are as passionate as we are about our customers. Join us, to switch on Britain!”
The Academy training programme
When you join us as an Academy Customer Field Engineer, you’ll participate in our six-month immersive training programme. Starting with the basics utilised in your role, we’ll build your knowledge in stages, helping you to understand the processes we follow and how your role fits into CityFibre.
As a heads up – you’ll spend the first few weeks of the programme at our central training location in St Helens, followed by in-field training where you’ll be paired with a ‘buddy’ in your local area. Don’t worry, when you visit St Helens for your training, we will provide accommodation.
So, what will your first 10 weeks look like?
Welcome to CityFibre! You’ll learn all about who we are, where we’ve come from, and where we’re going next. We want you to feel part of the journey we’re on and the CityFibre Family. Safety is very important to us so we’ll cover safety essentials along the way too.
There’ll be a lot more on safety during week 2. We’ll cover how to drill safely and identify hidden hazards, as well as which brackets and fixings to use. We’ll also introduce you to underground and overhead safety, not to forget the safe use of ladders for working at heights.
We’re sending you back to your operational region this week. We’ve got lots more to show you, but we recognise you can only take in so much! So, it’s back to the region where you’ll team up with colleagues and buddy to develop your skills on the job.
This week is all about ducts and cables. We’ll show you how to install aerial cables and how to use Mobile Elevated Work Platforms (MEWPs) to do so. Underground you’ll need to be able to install ducts and cables and we’ll show you how to do that too!
Back to your region again to work alongside your colleagues. This is the perfect opportunity to start putting what you know into practice. You’ll be surprised how much you know and can do already!
More tools of the trade this week. We’ll cover the safe use of Abrasive Wheels and the installation of Blown Fibre Tubing (BFT), including how to use and maintain Air Compressors. Finally, we’ll cover all the cabling techniques and practices you’ll need.
By now you’ll have all the abbreviations memorised, ready to use with your colleagues back in your regions. This is also the perfect opportunity to ask questions and practice your skills.
Now onto the mucky stuff. To complete an installation, you may need to undertake minor street works. So, this week we’ll cover how to locate and avoid other services, excavation procedures and reinstatement of the full range of surface types. You’re in for a treat!
You back on the job now, with the experience and fun of your colleagues. We’ve covered all the off the job training so it’s now about developing your skills through experience and with the support of your mentors.
Second week in a row you’re with your colleagues, time to start getting used to your routine. You’ll have an assessment to check how you’re getting on and ensure you’re getting the support you need to be the best Field Installation Engineer you can be!
"Everybody feels included and part of a team straight away which is a testament to CityFibre. There is always a good support network there, somebody to fall back on if you’re having any difficulty through a Teams chat or a phone call."
Planner Academy Graduate, Associate Planner.
"We’re investing in attracting, developing, and retaining the best talent and to create a diverse and inclusive working environment, where everyone is accepted, valued, and treated fairly without discrimination. This is one of the many reasons why CityFibre is a great place to work."
Director of Compliance
"CityFibre has such a positive energy, different to any other company I have worked for. Together everyone takes pride in the network we are building and what it means for broadband development and progression. No two days are the same, and it’s that variety and the challenges that come with it that keep me engaged day after day."
Lead Build Assurance Engineer
"I’ve always felt included. I’ve never felt like I’ve stuck out or made to feel like I’m any different on-site or with a build partner. I’m always respected, appreciated and never felt like I’m different because I’m a female."
Academy Graduate, Associate Planner.
"Working at CityFibre has allowed me to develop and grow, provided me with support and tools to excel in my role and a platform to achieve success."
Diversionary Planning Team Leader
"Everyone here is genuinely committed to changing the telecoms industry. That passion and energy is incredibly refreshing - the start-up feel means we’re not bogged down by legacy systems or processes. We have the freedom to do things our way."
Head of Customer Services
"What attracted me to CityFibre was how forward-thinking they are as a company. The fact we’ve got Elsa, a female CCO, proved that to me."
Associate Wayleave Officer
Some of our benefits
Join the CityFibre family and enjoy an excellent range of benefits, including:
25 Days Holiday
Shared Parental Leave
Your Birthday Off
Employee Assistance Programme
Generous Pension Scheme
A Day Off to Volunteer
Got a question?
Take a look at our FAQs before you apply
The training programme lasts approximately six months.